Question 1

How does the concierge work, end to end?

Accepted Answer

You start with a private brief: the city, the occasion, the feeling you want to create, and the details that make them unmistakably themselves. A curator turns that into the evening’s shape, the desk handles the reservations and timing, and the reveal arrives only when it is meant to. Then the night unfolds from first clue to final stop, with the practical details already held for you.

Question 2

What does the Standard tier include?

Accepted Answer

Standard is a considered evening with one beautiful turn in it: a restaurant reservation in a thoughtful neighbourhood room, one activity or surprise stop, arrival guidance, and simple timing between stops. The first clue is held back in a private digital reveal, so the evening begins with anticipation rather than an itinerary dump.

Question 3

What does the Premium tier include?

Accepted Answer

Premium gives the night an arc. The desk chooses a restaurant for the shape of the evening, stitches two or three activity chapters together, arranges the movement between them, and builds a cinematic reveal around the person and the occasion. It is the house favourite for anniversaries and milestone nights because every chapter has somewhere to lead.

Question 4

What does BLACK include?

Accepted Answer

BLACK is the whole script, written quietly and held close to the desk: a hard-to-get restaurant table, a room chosen by hand, a bespoke activity sequence built around their story, door-to-door transport choreography, and a private reveal ritual held until the right moment. It is not a longer checklist; it is more room for the concierge to compose.

Question 5

What happens after I submit a brief?

Accepted Answer

The desk reads the details, checks what the date and city can hold, and comes back with the shape of the night before anything important is fixed. We may ask one or two clarifying questions, then move into reservations, timing, and the reveal plan. You do not need to arrive with an itinerary—just an honest sense of who this is for and what you want them to feel.

Question 6

How does the sealed-envelope and wax-stamp reveal work?

Accepted Answer

The reveal is designed as a threshold, not a notification. The recipient receives a private invitation with the first clue, while the fuller itinerary stays sealed until the agreed moment. The envelope, wax stamp, and digital reveal carry the same promise: enough to begin the story, never so much that the surprise is spent before the night begins.

Question 7

How does BLACK stay limited?

Accepted Answer

BLACK is available by request, not through a public checkout. The desk accepts only a handful of nights per season so the harder reservations, bespoke details, and door-to-door choreography still receive the attention they require. If the fit or timing is not right, we say so plainly and point you toward the tier that can carry the feeling properly.

Question 8

How does gifting a Marquee Noir night work?

Accepted Answer

You can give a complete night to a partner, friend, or couple. Share the recipient, occasion, city, and the feeling you want to leave behind; the desk keeps your planning notes separate from the recipient-facing reveal, then guides them into the experience at the right moment. The gift arrives as a story to enter, not an admin email to manage.

Question 9

How is the night curated, and how much lead time do you need?

Accepted Answer

The desk shapes the night around shared references: places you love, places you have not tried, the pace you want, and the small details that feel unmistakably theirs. Earlier is kinder to the calendar—two to four weeks gives us the best room for reservations, transport, and thoughtful alternatives—though we will always tell you honestly what a shorter window can hold.

Question 10

What is your refund policy?

Accepted Answer

You can change your mind before the reservation and vendor costs lock. Once commitments are made, a refund depends on what the vendors will release; costs that are already non-refundable remain so. We will explain the actual position for your booking plainly rather than hide behind a blanket promise.

Question 11

Can I rebook if the date changes?

Accepted Answer

Usually, yes—if we hear before the key reservations become fixed. We will first try to move the night without changing its feeling, then offer credit or the closest possible alternative when a vendor cannot move a booking. The sooner you tell us, the more of the original magic we can keep.

Question 12

What happens to the relationship context I share?

Accepted Answer

It is used to curate your night and kept within the concierge desk and the partners who need a small, practical piece of it to deliver the experience. We do not publish your story, share it for marketing, or reveal the surprise to your partner before the agreed moment.